REFUND POLICY

The Dink Series is a professional tournament series with a strict cancellation policy to ensure players don’t join to “block-off” spots whilst they decide.

• Discount codes may only be used with explicit and direct permission from the tournament organiser. If a discount code is shared with you, and it is used without permission for your specific use, you will be removed from the tournament without refund. A code “working” does not mean that you are entitled to use it.

• The final date for withdrawals to receive a refund is 7 days before the tournament commences at 11:59pm (for example - if the tournament starts on a Saturday, the previous Saturday at 11:59pm is the final date). Withdrawals made before this time will receive a full refund less $15. After this time (7 days before the tournament begins), registrations are non-refundable for participant-initiated cancellations or withdrawals, regardless of the reason or personal circumstances, including illness, injury, travel disruption, family emergencies or bereavement.

• If you incorrectly enter into an event without reading the DUPR requirements – you will not be eligible for that event and you will only be eligible for a refund if you notify the tournament before registration closes. The refund will be $15 less than the total sign-up fee and less stripe fees.

• If you enter into a doubles event without a partner – cancellations will receive a refund - less $15. Likewise, if no partner is available before the start of the tournament or the teams fill all slots before a partner can be found - the refund will also be less $15 so we strongly recommend joining with a partner for doubles events.

• Refunds must be directly requested through messages or email and will not be automatically processed with event withdrawals. Please send an email to Info@thedinkseries.com

• If you have multiple DUPR accounts, you will not be eligible for a refund when caught and you will not be eligible for the tournament for any event whatsoever. If you have a specific circumstance, please contact the tournament director prior to registering to ask how to navigate this as we have a zero-tolerance policy on DUPR manipulation. If you have a second DUPR account (Australian OR International) that has been recently deleted – this rule applies. We will check each participant directly with the DUPR Australia team and run an investigation into any present or past DUPR accounts and you will be removed from this tournament without refund, and reported to several regulatory bodies and other organisations in Australia.

• If you are reported on the day by opponents, or found by the tournament director – to be playing at a significantly higher level than the given category (for example playing at the 3.4 level in the <2.99 category), the tournament director reserves the right to ask you to stop playing at any time – you will receive no refund and you will be reported to several organisations across Australia.

• Failure to respond to repeated contact attempts (via your phone number or email) will result in immediate removal from the tournament. If you sign up with the incorrect contact information assigned to your LADER account or on the LADER sign-up form – you will be removed from the tournament without refund after repeated failed contact attempts any time before registration closes and after the tournament is launched.